[*] 10Mbit speed - Shaw QoS Fraud?

[John Lange]

QOS was never originally available for business but you could always
request it if desired.

However, I think the reason its not available to business is because
they already provide signal monitoring for business accounts. If you are
a business customer and complain of problems "on Thursday last week",
they can pull up logs and tell you if there was problems with your
signal.

This sounds exactly like the QOS enhancement they offer for residential.

By they way, the original Shaw tech I spoke with who escalated the
question on QOS to Calgary was just as amazed as I was that the answer
was "Its not packet based, but signal monitoring" so I think a lot of
lower level Shaw people assume its packet based.

He basically said in not so many words that he thought that QOS wasn't
worth paying for. I got my QOS fees back-dated and refunded on my
business account.

John

On Thu, 2006-09-07 at 12:06 -0500, LES.NET (1996) INC. wrote:
> Just spoke with the shaw business people.  QoS is not available for
> business customers as a directive from Calgary.
> 
> The tech I spoke with described the QoS service as a packet priority
> scheme, and said that QoS monitoring signal levels doesnt make any sense.
> 
> I informed him that Customer service reps have been describing it as such,
> and he said he would inform the supervisors there about this incorrect
> information.
> 
> However, I did not provide any hook to follow up on this.  Mainly because
> I have business service, so there is no way for me to actively participate
> in testing this, unless I get a residential modem installed at home, which
> may be
> 
> Les.
> > On 9/7/06, Bill Reid <billreid at shaw.ca> wrote:
> >>
> >> Sean Walberg wrote:
> >> > Fraud at worst, misleading at best.
> >>
> >> This certainly sounds like marketing spin.
> >
> >
> > I disagree (and I'm sure Seth Godin would have an essay or two to write
> > about this if I'm wrong).
> >
> > http://www.shaw.ca/en-ca/ProductsServices/Internet/ServiceEnhancement.htm
> >
> > clearly indicates that problem with third party VoIP providers (and VoIP
> > in
> > general) is of bandwidth contention and packet loss, which can be solved
> > by
> > purchasing the "Service Enhancement".  If the product does nothing to
> > solve
> > these problems, as is suggested earlier in the thread(s), then it's a
> > clear
> > case of misrepresentation and not "spin".  It would be no different if
> > they
> > claimed the service cured warts.
> >
> > Sean
> >
> >
> >
> > --
> > Sean Walberg <sean at ertw.com>    http://ertw.com/
> > _______________________________________________
> > Asterisk mailing list
> > Asterisk at muug.mb.ca
> > http://www.muug.mb.ca/mailman/listinfo/asterisk
> >
> 
>