kevin.a.mcgregor at gmail.com
Wed Jul 3 19:58:24 CDT 2013
My first wild guess is she's using some website with a long running script under IE. Still, it's clearly a person problem, not a tech problem. "Sorry, but I can no longer provide support for that computer. If you continue to have problems, you'll need to buy a new one. "
Sent from my iPhone
On 2013-07-03, at 7:03 PM, "Robert Dyck" <rbdyck2 at shaw.ca> wrote:
> I have a customer complaining. She's using Facebook.
> Her friend bought a refurbished laptop from me. I ran multiple
> diagnostics, replaced parts that didn't work. Reformatted the hard
> drive, installed a fresh copy of Windows XP Professional. Applied all
> updates. Installed Flash Player, Microsoft Security Essentials. Both IE
> 8, and the latest Firefox. Added Ghostery, and Flash for Firefox.
> Wireless network: WiFi-B.
> Now she complains the laptop is "freezing up". Rather than wait, she
> powers it down. I'm afraid of file system damage.
> This isn't the first time she came to me. And that laptop was not
> intended for her. Her last complaint was the wireless network "didn't
> work". It turned out she had no clue how to configure a router. I had to
> go over there and do it for her. She didn't know any of the router's
> passwords, I had to reset everything. I left with everything working.
> Now she's complaining it "freezes up". I'm afraid I lost patience and
> told her it's because of Facebook. But she's unapologetic, demanding I
> fix it. Again, that laptop was not intended for her. She needs something
> higher performance. That laptop was intended for the customer to whom it
> was sold. But now she's using it.
> Any recommendations?
> Rob Dyck
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