cstanners at gmail.com
Wed Jul 3 20:47:34 CDT 2013
Since she's paying for your time (assuming this is not a hardware problem,
so not covered by warranty), I'd remind her she can either keep paying for
you to make a slow laptop work better or buy an upgraded one. Some people
don't understand / have reasonable expectations of technology and will
waste your time until you make it financially inconvenient for them to not
On Wed, Jul 3, 2013 at 7:03 PM, Robert Dyck <rbdyck2 at shaw.ca> wrote:
> I have a customer complaining. She's using Facebook.
> Her friend bought a refurbished laptop from me. I ran multiple
> diagnostics, replaced parts that didn't work. Reformatted the hard
> drive, installed a fresh copy of Windows XP Professional. Applied all
> updates. Installed Flash Player, Microsoft Security Essentials. Both IE
> 8, and the latest Firefox. Added Ghostery, and Flash for Firefox.
> Wireless network: WiFi-B.
> Now she complains the laptop is "freezing up". Rather than wait, she
> powers it down. I'm afraid of file system damage.
> This isn't the first time she came to me. And that laptop was not
> intended for her. Her last complaint was the wireless network "didn't
> work". It turned out she had no clue how to configure a router. I had to
> go over there and do it for her. She didn't know any of the router's
> passwords, I had to reset everything. I left with everything working.
> Now she's complaining it "freezes up". I'm afraid I lost patience and
> told her it's because of Facebook. But she's unapologetic, demanding I
> fix it. Again, that laptop was not intended for her. She needs something
> higher performance. That laptop was intended for the customer to whom it
> was sold. But now she's using it.
> Any recommendations?
> Rob Dyck
> Roundtable mailing list
> Roundtable at muug.mb.ca
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