[RndTbl] Facebook

Raymond J. Henry rayhenry at autoclubs.ca
Thu Jul 4 12:18:08 CDT 2013

Start charging appropriately. She'll go away in a hurry.

-----Original Message-----
From: roundtable-bounces at muug.mb.ca [mailto:roundtable-bounces at muug.mb.ca]
On Behalf Of Robert Dyck
Sent: 03 July 2013 19:03
To: 'Continuation of Round Table discussion'
Subject: [RndTbl] Facebook

I have a customer complaining. She's using Facebook.

Her friend bought a refurbished laptop from me. I ran multiple diagnostics,
replaced parts that didn't work. Reformatted the hard drive, installed a
fresh copy of Windows XP Professional. Applied all updates. Installed Flash
Player, Microsoft Security Essentials. Both IE 8, and the latest Firefox.
Added Ghostery, and Flash for Firefox.
Wireless network: WiFi-B.

Now she complains the laptop is "freezing up". Rather than wait, she powers
it down. I'm afraid of file system damage.

This isn't the first time she came to me. And that laptop was not intended
for her. Her last complaint was the wireless network "didn't work". It
turned out she had no clue how to configure a router. I had to go over there
and do it for her. She didn't know any of the router's passwords, I had to
reset everything. I left with everything working.

Now she's complaining it "freezes up". I'm afraid I lost patience and told
her it's because of Facebook. But she's unapologetic, demanding I fix it.
Again, that laptop was not intended for her. She needs something higher
performance. That laptop was intended for the customer to whom it was sold.
But now she's using it.

Any recommendations?
Rob Dyck

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