[*] Re: [Fwd: MTS Transfers]

[LES.NET (1996) INC.]

Please use MONITOR to record these calls to MTS.
It does not matter if you do or don't disclose this fact.
Les
> I tried.
> I was told that there were technical requirements to get the service. When
> I challenged that claim and asked what technical requirements there were
> above and beyond billing issues, the agent on the phone indicated that
> they were not aware of any "technical" requirements to get the service.
> When I asked to have the requirements explained to me in greater detail I
> was passed to a manager, who in turn had a boiler plate response that it
> is a technical requirement. They indicated that they would not do
> "upgrades" on a line for internet if there would be no voice service on
> the line. When I indicated the line in question has already had such
> upgrades, and that I simply want to dump the voice service,  they said
> that it is simply a requirement to have both. This went on and on, when
> made mention of CRTC, I was passed to someone else who more or less said
> (rudely) that it's a requirement to get DSL service from them period, be
> it technical or otherwise, they are not bound to disclose that information
> to me and that if I wasn't going to get voice service  and DSL , then I
> would have to get internet elsewhere. Of course the kicker was when I said
> I already have Voice and DSL service with MTS, and that I just want to
> change providers for my voice services, she went into the standard script
> of "What has prompted you to change providers for you voice services,
> would you like to still retain MTS as your voice provider, was there a
> specific issue that prompted my decision to change etc etc etc....." The
> kicker to add to THAT one was that I complained that they simply aren't
> listening to my needs as a customer, and she indicated she didn't'
> understand what I meant....               Touché
>
>
>
> Ray Bowler
> Winnipeg I.T. Ltd.
> 1743 Grant Ave. * Winnipeg, Manitoba R3N OM9
> * Landline: 204-480-4090
> * Mobile: 204-228-4578
> * email: rbowler at winnipegit.com <mailto:rbowler at winnipegit.com>
> _______________________________________________
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> Asterisk at muug.mb.ca
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>


-- 
Leslie Bester
LES.NET (1996) INC.
1-866-944-0009