[*] 10Mbit speed - Shaw QoS Fraud?

[Bill Reid]

Sean Walberg wrote:
> Fraud at worst, misleading at best.
> 

This certainly sounds like marketing spin.  Shaw does not call their digital 
phone VoIP because of the confusion in the public of the term VoIP and VoI 
(Voice over the Internet).  In the case of QoS they are willing to have the 
confusion work in their favour. Clearly the common use of the term refers to how 
packets are handled not quality monitoring.

Shaw does have a right to charge for services which are not normally used by 
everyone.  The problems that John is having could be be seen as a prime example 
of this service. As we have said jitter is a problem for VoIP not normal 
Internet usage. Shaw is probably justified in charging for resolving jitter 
problems.

I think I will file a complaint through the CRTC about the QoS service. My 
position will be that Shaw should call the service "QoS monitoring". This would 
seems to be more discriptive.

-- Bill