[RndTbl] Shaw blocking port 25 on business line

[Gerald Brandt]

Of course I've tried to get new IPs. I've had nothing but resistance. I've made another attempt today, so now I wait for a response.

Gerald

On February 4, 2020 8:56:57 p.m. CST, Hartmut W Sager <hwsager at marityme.net> wrote:
>Gerald, the replies you've received here on MUUG pretty well converged
>onto
>a consensus, and it looks like you haven't carried out the main
>suggestion
>yet - IP address(es) unequivocally in the "business" category.  E.g.,
>here's my own (second) reply a while ago:
>
>> Hi Gerald.  You really still need to press hard to talk to a biz
>techie
>at Shaw who understands this stuff.
>> And then, notwithstanding the possibility that your particular 24's
>are
>from their DHCP pool, you should
>> press hard to have them give you 183's, 184's, or such, which are
>unequivocally in their "business customers"
>> pool.  Otherwise, there's probably more trouble in the future with
>something at their end considering you
>> as "residential" again.
>
>Hartmut W Sager - Tel +1-204-339-8331
>
>
>On Tue, 4 Feb 2020 at 20:28, Gerald Brandt <gbr at majentis.com> wrote:
>
>> So, port 25 opened for a few days. Shut down again today with no
>reason
>> why.
>>
>> Talked to business support, and they suggested that perhaps someone
>> discontinued receiving our newsletter.
>>
>> What the hell that has to do with SMTP out not connecting to any
>> servers, I have no idea. That as stupid as saying since gmail can
>send
>> to gmail, port 25 is open.
>>
>> Gerald
>>
>>
>> On 2020-01-21 12:25 p.m., Gerald Brandt wrote:
>> > Hi,
>> >
>> > I've been fighting with Shaw for days on this. I have what they
>call a
>> > business account with 8 static IPs.
>> >
>> > I can telnet mail.shaw.ca 25 and get a connection. So, inside their
>> > network, SMTP works.
>> >
>> > If I try to telnet to any other server on port 25, i get no
>> > connection. e.g. telnet to google email servers fails, telnet to my
>> > server in Montreal fails.).
>> >
>> > To test that port 25 was open, they had me start Firefox, login to
>> > gmail, and send an email from my gmail to my gmail account. that
>was
>> > proof they weren't blocking port 25... Yeah.
>> >
>> > Right now, in order to get email out, i am using mail.shaw.ca as a
>> > relay. That is not supported, so they are asking me to not do that.
>I
>> > told them if I don't use them as a replay, i can't get email out.
>They
>> > did not understand.
>> >
>> > Does anyone have any idea how to get these guys to understand what
>is
>> > going on? Am i using the wrong terminology? I can't see how I can
>make
>> > it any clearer to them that they are blocking port 25 access to any
>> > system outside of their network.
>> >
>> >
>> > Gerald
>> >
>> >
>> >
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>> >
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