[RndTbl] Issues encountered with the Shaw BlueCurve modem and app

[Brian Lowe]

On Wednesday, November 23, 2022 1:30:49 P.M. CST Hartmut W Sager wrote:

> Ah yes, I now remember reading that.  So, you really want the Shaw
> Motorola/Arris/etc DCX-3510-M TV box, and possibly the Hitron CGNM-2250
> Internet modem, which both use the incoming coax RG-6 directly.  It's the
> classic Shaw architecture of the past (and still currently available), and
> I am a happy user of this arrangement.
> 
> Are you resisting this solution?  Why?  All it requires is pushing through
> the major resistance the Shaw rep will give you.  :)

At one point I was talking to a Shaw representative and was told there would 
be an additional charge for using a non-standard piece of equipment on their 
BlueCurve service. I got quite upset and terminated the call at that point. I 
should call back to get confirmation on this.

Second, Shaw may discontinue the Hitron and leave other advanced customers in 
the lurch by giving them the terrible CGM4141 device. I'm trying to get Shaw 
to upgrade the firmware in the CGM4141 so no other advanced user has to go 
through this pain. After all, it's their preferred gateway for their BlueCurve 
service, and it should work as well as or better than the Hitron.

Third, Shaw /claims/ to be a customer oriented company. Here's the profile for 
Bradley Shaw, Executive Chair & Chief Executive Officer: 

> Brad is the Executive Chair and Chief Executive Officer of the Company. Since 
2010, Brad has led the transformation of the Company from a Western-based 
cable company to a leading Canadian connectivity company. Brad joined the 
Company in 1987 as a customer service representative in the call centre where 
he learned the importance of listening to customers, responding to their needs 
and delivering an exceptional customer experience. This philosophy of customer 
service has guided him throughout his career as he assumed senior management 
and executive responsibilities. Brad was instrumental in building Shaw Direct 
into one of North America’s leading direct-to-home satellite television 
providers and he played a key role in the launch of the Company’s digital home 
phone service in 2005. In 2016, Brad spearheaded the following two 
transformational transactions: the acquisition of Freedom Mobile and 
divestiture of Shaw Media to reposition Shaw as a leading Canadian 
connectivity company. 

I'm putting Shaw to the test to see if they truly are customer oriented or if 
they're just blowing hot air. They made TWO BILLION DOLLARS IN PROFITS last 
year. I want them to invest some of that money into improving their BlueCurve 
gateway device.

Brian